FAQs

SNAPVIBE QUESTIONS

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How can I track my order❓

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.

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Do you offer gift wrapping services❓

Yes, we offer gift wrapping services for a small fee. During the checkout process, you will have the option to select gift wrapping and include a personalized message for the recipient.

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Are your products/services environmentally friendly❓

We strive to minimize our environmental impact by offering eco-friendly products and implementing sustainable business practices wherever possible. Look for the "eco-friendly" label on our products to identify environmentally conscious options.

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How can I contact customer support❓

Our customer support team is available 9AM-5PM MON-FRI to assist you with any questions or concerns you may have. You can reach us by [phone/email/live chat] during business hours, and we will respond to your inquiry as soon as possible.

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What are the specifications❓

Rugged Construction: Built to withstand rough handling and protect the projector during transportation.

Water-Resistant: Provides protection against light rain and accidental spills.

Smart NFC: Built-in NFC functionality for seamless interaction with NFC-enabled devices, accessories, and smart tags.

App Integration: Companion mobile app for iOS devices (iPhone 15, 14, 13 Pro Max) for customizing E Ink screen content, managing notifications, and accessing additional features.
Protective Design: Form-fitting design with raised edges to protect the screen and camera lens from scratches and impacts.

✈️ SHIPPING QUESTIONS

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How long does shipping take❓

Shipping times may vary depending on your location and selected shipping method. At SnapVibe, we aim to process and dispatch orders promptly to ensure swift delivery.Each shipping method has its own handling time/benifits that you may compare on our shipping policy.

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Will i get a tracking number after making an order❓

After you place an order with SnapVibe, you will receive a shipping confirmation email containing a tracking number once your order has been dispatched from our warehouse. This tracking number allows you to monitor the status of your delivery and estimate the expected arrival time of your package. If you have any questions about your order or tracking information, our customer service team is always here to assist you.




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How do i track my order❓

Enter the tracking number into the designated tracking field to view the status and location of your package in real-time.

📦ORDER QUESTIONS

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Can I cancel my order❓

Once your order has been processed and dispatched from our warehouse, it cannot be cancelled.To cancel your order, please contact our customer service team as soon as possible. Provide your order number and request cancellation. We'll do our best to accommodate your request if your order is still within the cancellation period.

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Can I buy multiple products in one order❓

Yes, you can definitely purchase multiple products in one order with SnapVibe. Simply add all the desired items to your shopping cart before proceeding to checkout. Once you're ready to complete your purchase, you can review your cart to ensure all the items you want are included, and then proceed with the checkout process.

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Will I receive multiple items in one package❓

Yes, when you purchase multiple items in one order from SnapVibe, we strive to package them together whenever possible. Consolidating items into one package helps streamline the delivery process and reduces the number of packages you need to track.